Sugar Magnolia Homes - Team Member Committment

LEADERSHIP

1- Integrity

I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential misunderstandings at the first opportunity and I clear up all misunderstandings immediately.

2- Balance

I have a balanced approach to life, remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual. I complete my work and my most important tasks first, so I can have quality time to myself, with my family and also to renew.

3- Respect

I will treat everyone with respect and require them to do the same. I will work to build life time associations with my fellow employees and our customers.

TEAM

4- Communication

I speak positively of my fellow team members, my clients and Sugar Magnolia Homes in both public and private. I speak with good purpose using empowering and positive conversation. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologize for any misunderstandings first and then look for a solution. I only ever discuss concerns in private with the person involved.

5- Ownership

I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change.

6- Team Work

I do whatever it takes to achieve team goals. I focus on cooperation and always come to a win/win resolution, not a compromise. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.

PRODUCT

7- Quality

Our reputation stems directly from quality. Poor quality is not acceptable. Quality is expected in the materials used and the craftsmanship performed. Quality is achieved by maintaining high standards both inside and out of the walls of our homes.

8- Value

I will strive to provide our customers with the best value in their homes. I will continually look for ways to improve our process while maintaining quality. Everything that goes into each home either increases or decreases it’s real and perceptual value. I understand that I have complete control over the value of the home.

9- Satisfaction

I will constantly and carefully listen to our customers and quickly do all in my power to provide them exceptional quality, value and satisfaction. I value our customers and their right to be satisfied with our product and service.

COMPANY

10- Systems Innovation

I always look to the system for a solution. I believe in innovation and the pursuit of solutions in the most efficient and cost effective manner. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.

11- Reward

I believe in fair compensation based on individual merit and company profitability. I believe that personal responsibility and commitment to the ownership of my job is the driving force behind my personal success.

12- Excellence

Good enough isn't. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.